Category: Content Localization

How does it feel to have millions of customers in over 200 countries?

Coca-Cola is one of the few companies that understand this feeling. The company started 131 years ago in the United States, and today, it’s become a household name in different parts of the world. 

Question is…how did Coca-Cola get into almost every refrigerator across the globe?

Well, that’s the power of a great product, and of course, content localization.

In this article, we’ll show you how Coca-Cola targets customers in every continent using brilliant content localization strategies.  With this, you’ll learn how you can replicate the same for your business. 

LFG!

Coca-Cola’s Content Localization Strategy

Content localization helps you modify your existing business content to fit the culture of a particular target audience. This process makes your business offering instantly familiar and relatable.

For example, it’ll be better to convert your business content to Spanish before launching into a Spanish market.

Now, to be able to do all these, you need a solid content localization strategy.

Coca-Cola describes its content localization strategy as “hyper-localization.” The company uses region-specific content for product packaging, advertisements, social media posts, and almost everything else.

Let’s see a few examples of how Coca-Cola implements its content localization strategies. 

1. Product Design and Marketing Campaigns 

In the West Bengal region of India, the labels of Coca-Cola drinks are written in Bengali. 

Image source: Livemint

When you move over to China, you’ll also see Coca-Cola drinks featuring Chinese names on their packaging. 

A few years back, Coca-Cola launched a campaign in China called “Code Bottles.” This campaign featured Coca-Cola bottles with labels that used codes and symbols popular among Chinese youth. 

The Code Bottles campaign was designed to appeal to more than 355 million teenagers living in China at the time.

See the image below from a 2017 Code Bottles video ad.

Coca-Cola’s “code bottle” ad in 2017 

What about the famous “Share a Coke” campaign?

That’s another super-successful Coca-Cola campaign that touched almost every part of the planet. 

The campaign featured drink bottles with Coca-Cola’s name replaced on one side by the phrase “Share a Coke with” followed by a common first name. 

With millions of bottles rolled out, many people were happy to see their first name printed on a Coca-Cola bottle.

What made this campaign successful wasn’t the names alone, but that they were written in native languages.

See the images below:

Image source: Bevindustry

For each region, Coca-Cola used the appropriate local language for writing and designing the drink labels. 

Image source: Minimeinsights

What a genius idea.

The “Share a Coke” campaign shows how important it is to consider customers’ language, culture, and tradition when selling to them. 

Besides drink labels and video ads, Coca-Cola’s localization strategy also covers its online content. So let’s have a look at how that works.

Localized Website Content 

Like Netflix, KFC, Spotify, and others, Coca-Cola also uses location to customize what you see on its official website. The website features a country selector button at the bottom of each page to help you explore different regions. 

Whenever you click the country-selector button, you’ll see this image below.

And immediately you switch to a different region, every text on Coca-Cola’s website gets automatically translated into the language of that location. However, it’s not just about the multi-language functionality; the website’s overall design also changes to fit your chosen location. 

As at the time of this blog post, here’s what the homepage for the United States looks like: 

And when you switch to the Republic of Korea, the homepage transforms into this:

Then we switched location to Columbia, and this is what came up: 

This all shows how Coca-Cola uses location to present unique landing pages to each website visitor, thereby reflecting the culture and language of each visitor’s country.

3. Localized Social Media

This is yet another excellent example of Coca-Cola’s hyper-localization.

The drink company operates different social media channels for each region it serves. Each country’s social media handle, description, links, and overall content are unique. 

For instance, this is what Coca-Cola’s Instagram page for South Africa looks like.

And when you check the IG page for India, this is what you’ll see:

You can also check out Coca-Cola’s España page:

With multiple social media channels, Coca-Cola feeds its audience in each country with locally inspired and unique content. This is one of the open secrets behind the company’s global reputation and yearly profit. 

And speaking of profit, let’s briefly discuss how Coca-Cola makes more money using the localization strategies we’ve discussed

How Coca-Cola Drives Revenue with its Content Localization Strategy

Is Coca-Cola even making money with its hyper-localization?

Yes.

Coca-Cola’s revenue has kept rising consistently in recent years. According to Macrotrend’s recent data, the company’s revenue for the past twelve months, ending June 30, 2023, was $44.140B, a 6.82% increase year-over-year. This follows an 11.25% increase in revenue from 2021 to 2022 — and a 17.09% increase from 2020 to 2021. 

These figures tell us one thing: Coca-Cola’s marketing strategies do work.

And beyond the profits, Coca-Cola’s hyper-localization approach also contributes to the company’s popularity worldwide. In 2021, VentureCapitalist named Coca-Cola among the top 100 companies in the world.

Now that we know Coca-Cola’s localization strategies work great, let’s discuss how each system drives revenue growth.

1. Localized Packaging and Distribution

Using local packaging and distribution helps Coca-Cola save huge annual operating costs. 

Coca-Cola has a global distribution network covering North America, Latin America, Europe, the Pacific, Africa, and Eurasia. The company’s local bottling partners produce, label, and ship to local agents. These agents use local road transport to get Coca-Cola’s products to stockists, distributors, retailers, and customers. 

With this, Coca-Cola saves vast sums on foreign exchange for its production, packaging, and distribution worldwide. 

You may also notice that Coca-Cola has a supply chain to recycle glass bottles. This is yet another effective way the company saves costs and resources while maximizing profit.

2. Localized Promotions

Coca-Cola spends up to $4 million yearly on localized promotions across different continents. 

The company uses its localized promotions and campaigns to win the hearts of new customers and retain existing ones in different regions. Coca-Cola also partners with local celebrities in each region to create outstanding promotional campaigns that resonate with people.  

The famous Gigi Hadid featured in a Coca-Cola campaign

These campaigns with celebrities make people trust Coca-Cola and buy easily. With this, the company maintains stable sales records worldwide, despite the presence of local competitors. 

Coca-Cola also uses its social media accounts to announce region-specific offers, introduce new or rebranded products, and celebrate special holidays with people in different countries. 

All these help Coca-Cola connect better with its target audience and maintain an evergreen reputation. 

And the effect?

Steady sales every year, coupled with stronger relationships with customers.

What You Can Learn From Coca-Cola’s Content Localization Strategy

There are several lessons to learn from Coca-Cola’s strategies. 

But hold on.

We have to admit we can’t possibly cover every tiny detail in this one post, so we’ll summarize the key takeaways you can easily adopt.

• Offer Localized Products and Variations

There’s no need to force the same product down everyone’s throat.

Notice how Coca-Cola creates different variations of its drinks for specific countries and target audiences? In India, you will find Vio spiced buttermilk, and in South Africa, you’ll see the Sparletta cream soda variant. 

You can consider creating unique variants of your products or service packages for specific regions only. 

• Use Visual Content

Coca-Cola doesn’t just talk the talk; they walk the walk in their localization strategy.

Their strategy extends beyond words to visuals, to —images, designs, and videos. They use colors, graphics, and cultural nods in advertisements and packaging to connect with their audience. They also collaborate with local ad agencies to ensure their marketing messages resonate with local audiences.

You should pay attention to these things when crafting your own content localization strategy. 

• Adopt Local Manufacturing and Distribution

Coca-Cola has factories in many countries, which reduces logistics costs and environmental impact. This also allows them to tailor their products to local tastes.

The company collaborates closely with its local workforce to experiment with different flavors and ingredients. 

When feedback is needed, Coca-Cola gets authentic information directly from individuals within its target market.

• Use Original Marketing Content

Coca-Cola doesn’t just translate English ads to other languages and stop there. 

They often collaborate with local actors, actresses, musicians, and influencers to create original marketing content that will appeal to a specific audience. 

Put simply, Coca-Cola makes its target audience feel like the ads they see are specially made for them, which increases the conversion rates of those ads. 

• Have Cultural Sensitivity

Coca-Cola often shows in-depth cultural knowledge in many of its localized campaigns. This shows that the company recognizes the cultural nuances in various regions. 

So, be careful not to overstep cultural boundaries when localizing your content for any target region.

FAQs

1. How Does Coca-Cola Target Its Customers?

Coca-Cola is a global brand that sells to people of different cultures, customs, and climates. As a result, the company targets different segments of the population. 

It also adjusts its products to suit local tastes, such as making its Asian version sweeter than its version in other countries.

2. What Strategy Did Coca-Cola Use To Become Global?

Several factors drive Coca-Cola’s global expansion. The company leverages innovative marketing campaigns, strategic partnerships, and a constant commitment to providing high-quality products that consumers enjoy. 

Coca-Cola tailors its campaigns to appeal to the cultural nuances and preferences of specific regions and countries. 

It often incorporates local celebrities, traditions, and languages in its advertisements, which helps to create a stronger connection with consumers and foster brand loyalty.

But more importantly, content localization is a powerful factor that has helped Coca-Cola maintain a global reputation for many years.

3. How Does Coca-Cola Adapt To Other Countries?

Coca-Cola’s products are standardized, but the company has introduced localized flavors to cater to the taste preferences of customers in various regions. 

For example, Coca-Cola has introduced new flavors like Green Tea and Muscat Grape in Japan. Similarly, Coca-Cola offers Thums Up drinks in India with a stronger flavor many locals enjoy.

What Should You Do Next?

Take action.

With all you’ve read about Coca-Cola’s localization strategies, you shouldn’t doubt whether content localization is right for your business. 

Leverage what you’ve learned about how Coca-Cola targets customers in every continent, and do something similar for your business. 

Consider implementing localized website content, social media pages, and marketing campaigns. If you have physical products, consider localizing your production or distribution process to cut costs and maximize profit. 

Take as much cue as you can from Coca-Cola’s global marketing strategies to reach your target customers. 

Adios Amigos.

Sometimes, the perfect recipe for success is to embrace simplicity and offer great value for money. 

This is what Fresha embodies and has been using to generate massive revenue in the beauty and wellness industry.

The company offers a simple, flexible, and powerful booking software for Salons and Spas worldwide. 

That seems like all, yeah?

Not quite.

Behind the scenes, Fresha uses several strategies to achieve global success. And in this article, we’ll divulge all the details about how Fresha penetrates major countries across the globe.

You ready?

But First…A Brief Overview 

Fresha is a U.K.-based company formerly known as Shedul. The company was founded in 2014 by Nicholas Miller and William Zeqiri.

With headquarters in London, Fresha serves thousands of customers worldwide, and is recognized as a leading software in the beauty and wellness industry. The platform provides a place to discover, book, and pay for beauty appointments with local providers. 

It’s a simple and effective software solution for local salons, barbershops, and spas in any part of the world. 

Now, speaking of serving the whole world, let’s discuss how Fresha serves customers globally.

How Fresha Penetrates 6+ Countries and Serves Local Businesses Worldwide

While other companies rely on paid advertisement, Fresha combines many effective strategies to penetrate different countries organically.

Here are the top five strategies Fresha uses:

1. Subscription-Free Offering

Unbelievable, right? We know.

Booking and managing appointments is free on Fresha, and it’s also free for businesses as well.

But then, how does Fresha make money?

The company charges a 20% new client fee on the first appointment you get from a client who finds your business via Fresha’s marketplace. And after the first appointment, it’s free forever.

However, there’s a 2.19% payment processing fee and a $0.20 charge on every card transaction. Meaning, for clients that find you through the marketplace – and pay through the app as well, Fresha takes a cut.

You gerrit?

Which means…Fresha only makes money when you make money. 

So if your business hits the low, you won’t sink in subscription fees or other hidden charges. This is why many small businesses in 6+ countries prefer this scheduling platform to others.

2. Localized Website Content

Fresha’s official website provides a language-selector button at the bottom of each page. This button allows every visitor to view the company’s website in their native language.

See the screenshots below.

When you click the button, a language-selection screen pops up as seen below.

And here’s what it looks like after switching to Espanol.

3. Localized Payments

Despite being a U.K.-based company, Fresha allows payments to be processed in local currencies within its platform. 

Here’s an example of payment information showing the United Arab Emirates dirham for a Dubai-based salon.

Image source: Thesalonbusiness

Fresha also provides card terminals for processing local payments in your saloon or spa. Such card transactions attract 2.19% plus a $0.20 equivalent charge on every payment. 

4. Continuous Partnership With Local Businesses

Every business owner who registers on Fresha is referred to as a partner.

But it doesn’t stop there.

Fresha frequently interviews these local business owners and posts the videos on Instagram, Facebook, LinkedIn, Twitter, and YouTube. This spotlight approach makes business owners happy and builds a true sense of partnership. Posting the interview videos online also gives more credibility to their individual brands. 

Screenshot showing recent interviews with business owners

It’s also worth mentioning that Fresha has a marketplace where you can list your business and get found by new customers. So, despite having clients located in different countries, Fresha is still able to connect with them meaningfully. 

5. Transparency and Excellent Customer Support

Fresha is one brand that keeps simplicity and transparency at the center of all it does. The company states clearly on its website what to expect in its free-forever software plan.

When it comes to customer support, Fresha often replies within minutes to email complaints and inquiries. The company also has a brilliantly-managed and active Help Center.

The Help Center has a part called “Feature ideas,” which allows users to vote for a new feature they want added to the platform. Or recommend tips that can improve the company’s software. 

What You Can Learn From Fresha’s Strategies

Fresha’s business strategies are worth emulating, and here are some suggestions you can implement in your business.

• Find a way to offer free features and resources that help people get a “taste” or “feel” of your products and services.
• Get your website’s content localized to fit the languages, cultures, and tastes of people in other regions.
• Integrate support for local payment methods and currencies in your business platforms.
• Offer excellent customer support for customers in different target regions.

FAQs

Who Is Fresha For?

This platform is a great option for budget-minded stylists and salons. 

It’s free to use, and there’s no steep learning curve. You can just start using it right away. Additionally, your salon will benefit from visibility on the Fresha marketplace.

Is Fresha No Longer Free?

The plans are free to use. However, users pay a 20% one-time commission for every new booking made via the Fresha marketplace.

Meanwhile, payment processing and marketing messages are also optional paid extras.

What Countries Is Fresha Available In?

Fresha is currently available in 120+ countries, serving 100,000+ partner businesses and supporting 450,000+ stylists and professionals. 

Additionally, card terminals are accessible in Canada, Australia, Austria,  France, Germany, Belgium, Croatia, Czech Republic, Finland, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Switzerland, the United Kingdom, and the United States.

What Next?

Apply all you’ve learned about Fresha’s strategies to your business. 

The company keeps expanding globally by offering free resources, partnering with local businesses, and providing localized content and payment options. 

These strategies might seem daunting, but Fresha has shown us that they work really well for penetrating various countries worldwide. 

It’s your turn now. Apply these strategies to get your brand on the global map. 

Goodluck!